Refund policy

 

Returns, Exchanges & Refunds

We offer a 30-day return window from the date of delivery. Exchanges are free at full value; refunds are available with return shipping paid by the customer.

To start any return or exchange, please contact us at contact@boncini.com. Items shipped to us without prior approval will not be accepted. After approval, you must complete our return request form and ship your item within 14 days to the return address listed in our emailed instructions. Returns sent to our Wyoming office address cannot be accepted.

Return Tracking Is Required

Refunds are processed from your return tracking number, not the physical package. After shipping your return, add your carrier and tracking number to your return request (the link is in your approval email). Your refund is issued within 1–2 business days after tracking shows your return was delivered. Returns shipped without a tracking number cannot be verified and are not eligible for a refund.

This tracking requirement applies to returns approved on or after July 22, 2026. If your return was approved before that date, please email contact@boncini.com with your order number and, if available, your shipping receipt or tracking number. Refunds for these returns are processed under our prior terms, once the returned item has been received and inspected.

Exchanges (Recommended Option)

If your item doesn’t fit or isn’t what you expected, you can exchange it without shipping anything back — you keep the original item:

• Same item, different size or color: your full purchase value applies to the replacement; you pay only the replacement shipping cost, which varies by item and is quoted to you before you confirm the exchange.
• Any other item: 75% of your original item price applies as credit toward it. If the new item costs more, you pay the difference; any remaining credit is issued as a store gift card.

This is the fastest option — no return shipping, no processing delays.

Returns for Refund

If you prefer a refund to your original payment method, return shipping is paid by the customer and refunds are issued at 75% of the item price. Original shipping fees and shipping protection are non-refundable. Returned items must be unused and in original packaging unless otherwise approved.

Note: the refund percentage, non-refundable shipping, and unused-condition requirements above do not apply to orders delivered within the European Union. See “European Union — 14-Day Right of Withdrawal” below.

Store Credit Option

If you do not wish to exchange or return the item, we may offer 75% store credit toward any future purchase. Store credit does not require returning the item.

Partial Refunds

In some cases, we may offer a partial refund allowing you to keep the item. Partial refunds are discretionary and finalized through customer support.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us right away with photos of the item (showing the issue) and the packaging if possible. Once verified, we will offer a free replacement or a full refund. No return is required for damaged or incorrect items.

Lost in Transit / Returned Shipments

If your order is lost in transit or returned to sender, we will investigate with our Traffic team to confirm the latest carrier scan and shipment status. Once confirmed, we will offer a replacement or refund.

Order Cancellation

Orders can only be canceled before shipment. Once an order has shipped, cancellation is no longer possible and the order must follow the return process after delivery. EU customers: your 14-day right of withdrawal (below) applies even after your order has shipped.

European Union — 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days, for any reason and without justification. The 14-day period begins on the day you (or a person you designate, other than the carrier) take physical possession of the goods. If your order is delivered in multiple shipments, the period begins on the day you receive the last item of your order.

How to withdraw: Within the 14-day window, notify us of your decision through the return portal linked in the footer of our website, or by emailing contact@boncini.com. You may use the model withdrawal form below, but you are not required to. You then have 14 days from the day you notify us to send the goods back. Follow the return instructions we provide — returns sent to our Wyoming office address cannot be processed.

Return shipping: You are responsible for the direct cost of returning the goods. Please add your carrier and tracking number to your return request after shipping — this is the fastest way to receive your refund.

Refund: We will refund all payments received from you, including standard outbound delivery charges (if you selected a delivery method more expensive than our least expensive standard option, we will refund up to the cost of the standard option). EU withdrawals are refunded in full — no deductions apply. The refund will be issued to your original payment method within 14 days of your withdrawal notice; however, we may withhold the refund until we have received the goods back or you have supplied proof of having sent them back, whichever is earliest.

Condition of goods: You may inspect and try the goods as you would in a physical store. You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning; we may deduct such diminished value from your refund.

Exemptions: The right of withdrawal does not apply to goods made to your specifications or clearly personalized, or to sealed goods that have been unsealed after delivery and are not suitable for return for health or hygiene reasons.

Model withdrawal form (complete and return only if you wish to withdraw from the contract):

To: ZGB Ventures LLC, 30 N Gould St #36380, Sheridan, WY 82801 USA — contact@boncini.com

I hereby give notice that I withdraw from my contract of sale of the following goods: [order number and item(s)]

Ordered on: [date] — Received on: [date]

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is submitted on paper):

Date:

Refund Processing

Your refund is issued to your original payment method within 1–2 business days after your return tracking shows the item was delivered to our return address. (EU withdrawals follow the refund timing in the EU section above.) Please allow additional time for your bank or credit card company to post the refund. If more than 10 business days have passed since your tracking shows delivery and you have not received your refund, contact us at contact@boncini.com.

Business Information

Website: https://boncini.com
Company: ZGB Ventures LLC
Address: 30 N Gould St #36380, Sheridan, WY 82801 USA
Email: contact@boncini.com
Phone: 1-833-793-7894